Privacy Policy
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our Website or make a purchase. We only collect and use your data in the manner described in this statement.
Core Principles
- We collect personal information only when necessary to facilitate transactions or provide requested services.
- We retain your information only for as long as required by law or to fulfill the purpose for which it was collected.
You may browse our Website anonymously without providing personal information. If you visit the Website without logging into a user account, we will not be able to identify you personally.
We welcome your feedback and suggestions. Please send any comments to our customer service team at service@mail.quickveer.com.
Personal Data Collection
The Company does not sell, trade, or share your personal data with third parties for commercial purposes. Personal data collected online is used exclusively for internal business purposes within the Company group.
When you create an account on our Website, we collect the following basic information:
- Full name
- Shipping address
- Email address
- Contact phone number
- Date of birth
- Gender
Uses of Personal Data
We use the personal data we collect for the following purposes:
- Process and deliver your orders, including shipping lighting fixtures to your designated address.
- Provide real-time updates on order status, shipping progress, and customer support.
- Send you product information, including details on new lighting collections, promotions, and installation tips (only if you have not opted out of such communications).
- Fulfill your requests, process payments, and provide other services available on the Website.
Additionally, we use your information to:
- Manage your user account and verify payment transactions.
- Analyze Website usage to improve our products and services.
- Identify Website visitors and conduct user statistics research.
- Share your name and address with third-party logistics providers to facilitate delivery of your orders (e.g., shipping companies for large lighting fixtures).
Note: For international shipments, our logistics partners may require you to provide an ID number to comply with customs inspection and export regulations.
We retain your order information for record-keeping purposes, but for security reasons, we cannot retrieve this information directly for you. You may log into your account at any time to view order details, manage your shipping addresses, update payment methods, and adjust newsletter subscriptions.
It is your responsibility to keep your account credentials (including password) confidential. The Company shall not be liable for any unauthorized access to your account or misuse of your password.
Personal Data Security
We are committed to ensuring the security and confidentiality of your personal data. We protect your information through the following measures:
- Restricting access to personal data to authorized personnel only.
- Maintaining advanced technical systems to prevent unauthorized access to our computer servers and databases.
- Securely destroying or anonymizing your personal data when it is no longer needed for business purposes.
For financial transactions, we use 128-bit Secure Sockets Layer (SSL) encryption technology—a globally recognized high-level security measure that protects your payment information during transmission.
Disclosure of Personal Data
The Company will not share your personal information with any third parties except for our trusted logistics partners and service providers who assist in delivering orders and operating the Website. These third parties are contractually obligated to protect your data and use it only for the purposes specified by the Company.
In exceptional circumstances, we may be required to disclose your personal data if we believe such disclosure is necessary to:
- Prevent threats to life or health.
- Comply with legal obligations, such as responding to court orders or regulatory requests.
If you believe that the Company has violated this Privacy Policy, please contact us immediately at service@mail.quickveer.com.
Changes to This Privacy Policy
The Company reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Privacy Complaints
If you are dissatisfied with our handling of your personal data or have any privacy-related complaints, please contact us at service@mail.quickveer.com.